FAQ - SupportGroups™

How do I Sign Up?

Go to www.supportgroups.com and “Click” Sign Up
You will need to put in your:

1. Email
2. Choose a Username
3. Choose a Password

That is it, you are now part of our site!
Let’s skip to the good part-Support!

How do I signup 2

How do I Sign In?

We recommend using a password keeper for ease. This way every time you come back to they site you will automatically be signed in.

If that isn’t something you use:

“Click” Log In on the White Menu Bar
Enter your Username or Email
Password
“Click” Log In

I forgot my Password, now what?

You have two options:

“Click”: Skip the password; email me a login link
“Click”: I forgot my password

If you don’t see our email in your inbox, please check your Spam Folder (you can also click “This isn’t spam” which should place our emails in your inbox in the future).

Forgot

I forgot my Username, now what?

Use the email address associated with the account in lieu of your username. Once you are logged in your username will display to the right of the page.

Forgot username

How do I Join Groups?

From the left side menu “Click” Join Groups

Join Groups

Now you are on the Groups Page, follow as many groups as you wish:

How do I Post?

From the home page, you will see a New Post button, click it.
You will choose:

Create Title
Choose a Group
Optionally-choose a Tag
“Click” Create Topic

How to post

How to post 2

What is the “Support Someone” Button?

This page shows you all the new and unsupported posts. We encourage everyone to check in on this page daily and spread a little support around.

How do I use the Navigation Menu to the Left of the Home Page?

New: Shows all the posts created within a time period you can adjust
Top: Shows posts created within a date range
Latest: Shows posts that have been recently created or commented on

Left Nav

How do I use the Navigation Menu to Right of the Home Page?

Right Nav

What do all the numbers mean?
In this example:

1,000 hearts were received and 196 hearts were given
682 posts were posted and 681 comments written**

What do all the icons do?

Person Icon will take you to your summary page
Gear Icon will take you to your settings
Pen Icon will take you to your drafts
Bookmark Icon will take you to the posts you have bookmarked
Envelope Icon will take you to your messages

What does the Hamburger menu do on the Top, Right Menu Bar?

Clicking anything on this Menu will take you to the same place, your personal hub.

This is where you can:

Change and set your preferences (anything with a pencil icon means you can edit this section to your choosing)
Follow Members
See the posts you have authored
See the posts you have commented on
Easily go to the groups you wish to post in

Basically, if you are thinking, “How do I?” head here first.

What is Tagging?

Tags are our subgroups, for example:

Title: I am so frustrated with life right now!
Group: Mental Health/Anxiety and Panic Disorders
Tags: Depression, Stress

How to post 2

How do I find My Posts?

“Click” your profile icon
“Click” My Posts

How do I PM or Chat with other Members?

“Click” the members profile icon
“Click” New Message to start a new message
OR
“Click” Chat to start a new message

PM Chat

Can I edit my Posts and Comments?

Yes, go back to your post or comment , “Click” the pencil icon, edit and repost.

Edit

Can I delete my Posts and Comments?

Yes and No.
You can go back to your post and comment and “Click” the garbage can icon, if it is new you will be permitted to delete it.
If it is an established post or comment, the site will instruct you to flag the comment or post. A message will be sent to our site moderator to evaluate the flag.

Why do we do this? Old posts hold invaluable resources and support. There is so much comfort when you are new to the site to read how others have been there, done that and SURVIVED!

Delete